Frequently asked questions about our free Word-to-PDF service
Q: Will files with confidential information be secure?
Your privacy is important to us. All submitted and converted files only remain on our servers for a short time and access to the servers is severely restricted. However, files that are submitted and emailed are not encrypted and so beyond Nitro’s control. To ensure your information remains confidential, you could try Nitro Pro 7 free for 14 days and convert files directly from your desktop.
Q: I never received my converted file. What happened to it?
Depending on load, it can take around 20 minutes to convert and deliver an average PDF file, but it may take more time for files with lots of pages or complex formatting. If you didn't receive your file, your email provider may have intercepted the email, so it would be best to add email@example.com to your trusted contacts list and try the conversion again.
Q: Is there a limit to the file size I can convert?
Yes, we will only convert files that are less than 10MB. If you need to convert a larger file right now, just grab a copy of the free Nitro Pro 7 14-day trial and convert as many large files as you like.